velaHita Refund Policy
Effective date: July 20, 2026
Last updated: July 27, 2026
This Refund Policy applies to purchases made on velaHita (www.velahita.com), operated by Sagentic Systems LLC, doing business as velaHita ("Sagentic Systems," "velaHita," "we," "us," or "our"). All payments are processed by PayPal.
1. Subscriptions with a free trial
Most velaHita subscription plans begin with a 7-day free trial:
- During the trial — you are not charged. Your trial ends exactly seven days (7 × 24 hours) after your subscription's recorded start time; the corresponding end date is shown in your subscription settings. If you cancel before that time, you will not be charged for that subscription, and your subscription access ends immediately. Any signup bonus tokens you received remain yours.
- First charge — unless you cancel before your trial ends, PayPal automatically charges the displayed subscription price when the trial ends.
- Refund window — you may request a full refund of that first charge within seven days after your trial-end (first-charge) time (see §8 for how deadlines are measured). When a refund is granted, subscription access ends immediately at the time of the refund.
- After the refund window — the charge for the current billing cycle is non-refundable. You may cancel at any time (see §4), but no refund is issued for the cycle in progress.
The same structure applies to all subscription tiers — monthly, yearly, and combined plans.
2. Subscriptions without a free trial
Some plans charge immediately at purchase ("no-trial" plans). These plans are offered only in situations where you have already held a velaHita subscription — for example when upgrading an existing plan, or when re-subscribing to a product you have subscribed to before — and the standard trial and refund protections applied to that original purchase.
No-trial plan charges are non-refundable. In particular, where an upgrade included a credit or refund of your previous plan's remaining term, refunding the new plan as well would amount to retroactively unwinding a subscription past its refund window, which this policy does not permit. Cancellation remains available at any time (Section 4): you keep access until the end of the paid period and no further charges are made.
3. Renewal charges
After the initial refund window (§1) expires, monthly and yearly renewal charges are generally non-refundable, except where required by law or where the charge resulted from our error. You must cancel before the renewal date shown in your subscription settings to prevent the next charge.
4. Cancellation (without refund)
You can cancel your subscription at any time from within the app. Cancellation stops future charges; your access continues until the end of the billing cycle you already paid for, then expires. There is no partial refund or proration for the unused remainder of a cycle you chose to cancel.
5. Plan upgrades
When you upgrade between plans, your current plan is cancelled and the new plan begins immediately. Where your current plan is a yearly plan past its trial, the unused full months remaining are refunded to your original payment method (partial months are not refunded). Monthly plan remainders are not prorated or refunded — the new plan simply replaces the old one. The upgrade flow displays the exact treatment before you confirm. Upgrade-created plans are "no-trial" plans and are governed by Section 2.
6. Token packs
Token-pack purchases are final once the tokens are successfully credited to your account balance. Tokens are in-app credits with no cash value, are not exchangeable for cash, and are delivered to your account balance immediately at purchase — you receive exactly what you paid for at the moment of delivery. Purchases of larger packs require an in-app confirmation acknowledging this policy before payment.
This does not affect refunds required by law, or refunds for duplicate charges, non-delivery, unauthorized transactions, or errors attributable to velaHita — contact refunds@velahita.com in those cases.
Promotional tokens (signup bonus, promo codes, referral rewards) ordinarily remain in your account following an eligible subscription refund, but we may reverse tokens obtained through fraud, abuse, duplicate promotions, self-referral, payment reversal, chargeback, or violation of promotional terms.
7. How to request a refund
Eligible subscriptions display a "Request refund" button in the app under Subscriptions & Plans. Eligible refunds requested through this feature are processed automatically and take effect immediately. Refunds are issued to the original PayPal payment method; PayPal typically posts them within 3–5 business days.
For duplicate charges, unauthorized transactions, non-delivery, or other billing errors, contact refunds@velahita.com.
8. How deadlines are measured
All time limits in this policy are measured from exact recorded transaction timestamps — your subscription's recorded start time and the scheduled trial-end (first-charge) time derived from it — not from calendar dates in any particular time zone. Where a time limit is expressed in days, each day means a 24-hour period from the relevant timestamp. Your subscription settings display the corresponding dates for your subscription.
9. PayPal buyer protection
Nothing in this policy limits any rights you may have under PayPal's own Buyer Protection program or under applicable consumer-protection law in your place of residence.
10. Changes
We may update this policy; the "Last updated" date above always reflects the current version. Material changes apply to purchases made after the change.
11. Contact
Refund questions: refunds@velahita.com
Sagentic Systems LLC, doing business as velaHita
859 US Highway 130 Ste 5
PMB 5003
East Windsor, NJ 08520
United States